Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Free Shipping We offer free standard shipping on all orders over $75 CAD.
Shipping Times
- Canada: 5–10 business days
- United States: 7–14 business days
- International: 10–21 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Rates Orders under $75 CAD: shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number.
Customs & Duties International orders may be subject to customs fees, duties, or taxes upon delivery. These charges are the responsibility of the customer and are not included in your order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at ornexjewelry1@outlook.com and we'll investigate with the carrier.